Maqsam (Beta) Your business phone anywhere!

Maqsam is the most user-friendly cloud communications package for SMEs in MENA and beyond! Get set up in minutes and take your phone calls to the cloud from anywhere.

Sign up today 📞 http://www.maqsam.com or email [email protected] - Get started with your 7-day free trial!

Download the Maqsam app for Android to free up your work phone and make global calls as if they were local. Send and receive calls through your dedicated international business phone numbers, dial or identify shared work contacts from your company and personal phone books, transfer calls on the go to other members of your team, change your availability at any time, and more.

Maqsam fits into your existing workflows with easy one-click integrations, connecting CRM systems, Helpdesk solutions and is also accessible from the web browser of any smart internet enabled device.

Accelerate productivity with powerful, collaborative features:

● Arabic interface and local customer support:

Maqsam is the only telephony solutions provider with regional relevance to MENA and a focus on

● Local, regional and international numbers:

Claim local numbers for your business in over 200 cities around the world, even if your team works a continent away.

● Intelligent Call Routing:

Send calls to relevant members of your team according to their skill set or routing preferences.

● Fully customizable interactive voice response (IVR):

Create and edit beautiful IVRs that reflect your brand and company culture. Make them specific to certain countries or call types. (Normal or VIP)

● Shared phonebook contacts:

Allow your agents to identify incoming callers by name to increase loyalty and add a personal touch to your greetings. Provide easy access to speed dial lists for outgoing calls as well.

● Call transfer:

Easily transfer calls between online agents with the click of a button. You can also transfer to the most qualified teammate. Know who is available and who is not before transferring the call.

● Unlimited call recording and logs:

Calls are recorded in real time for your references, quality assurance and training purposes. Unlike other solutions, Maqsam does not lmodern rummy imitate your logs by size or retention time, they are accessible to you for the duration of your subscription.

● Live call supervision:

Access powerful tools to train, participate, or even listen to calls as they happen. Provide permissions to administrators

● Easy-to-understand call analytics and insights:

Unlike other platforms, Maqsam has focused on design simplicity to make finding the right data points easy and accessible for those who need it.

● Live queues and dashboards:

See all agent statuses in detail, queued or held calls, and incoming and outgoing calls live from a dynamic interface.

● Customizable reports tailored to your tastes:

Every manager wants to extract reports designed according to their preferences, we make it happen.

● Third-party integrations for popular platforms:

With our growing library of integrations, we are creating an ecosystem around your communication channels that links Maqsam directly to your cloud business platforms for optimal efficiency and lower service times.

● Open API for integrations and automations:

Let your developers build our set of open APIs to integrate Maqsam with any internal application you want. You don't need to limit yourself to our platforms and consolidate or automate communication operations from your domain.

The Magic of Maqsam is now in your back pocket. No hardware, no headaches.

If you have any comments or questions, please visit our Help Center or email our support team for assistance at [email protected].

Made with ❤️ in MENA